General Terms and Conditions of the Hotel Accommodation Contract

I. Scope

1. These Terms and Conditions apply to contracts for the accommodation of hotel guests as well as to all further services and deliveries provided by the Hotel to the Guest.
2. Deviating provisions, including those contained in general terms and conditions of the Guest or the Ordering Party, shall not apply unless they have been expressly acknowledged by the Hotel in text form.

II. Conclusion of Contract, Contractual Partner

1. Following a booking request by the Guest, a hotel accommodation contract (hereinafter referred to as “Contract”) is concluded between the respective operating company of the Hotel and the Guest upon the Hotel’s corresponding booking confirmation.
2. The contractual partners are the Hotel and the Guest. If a third party makes the booking on behalf of the Guest, this third party shall be jointly and severally liable to the Hotel as Ordering Party together with the Guest for all obligations arising from the Contract, provided that the Hotel has received a corresponding declaration from the Ordering Party. Irrespective of this, every Ordering Party is obliged to forward all booking-relevant information, in particular these Terms and Conditions, to the Guest.
3. Subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, requires the prior consent of the Hotel in text form.
4. Smoking ban, special cleaning and damage
   a) All rooms and suites of the Hotel are non-smoking. Smoking – including e-cigarettes – is prohibited in all rooms. Smoking is permitted on balconies and terraces.
   b) If the Guest is responsible for soiling of the room or its furnishings beyond contractual use, in particular through smoking contrary to lit. a), through vomit or other bodily fluids or through bringing animals without the Hotel’s consent, the Hotel shall be entitled to charge a flat fee of € 250.00 for the necessary special cleaning and the replacement of textiles and bedding that can no longer be used.
   c) The Guest is expressly entitled to prove that the Hotel incurred no damage or substantially lower damage.
   d) The Hotel reserves the right to claim further damages (e.g. replacement of damaged furnishings, loss of room revenue). The flat fee shall be credited against such claims.

III. Services, Prices, Payment, Set-off

1. The Hotel is obliged to keep the rooms booked by the Guest available in accordance with these Terms and Conditions and to render the agreed services.
2. The Guest is obliged to pay the Hotel’s applicable or agreed prices for the provision of the room and for the further services used by the Guest. This also applies to services and expenses of the Hotel towards third parties arranged by the Guest or the Ordering Party. The agreed prices include the applicable statutory value added tax. If the period between conclusion of the Contract and the Guest’s arrival exceeds four months and the statutory value added tax or any applicable local taxes and charges increase after conclusion of the Contract, or if local taxes and charges are newly introduced, the Hotel reserves the right to increase the agreed prices by the amount by which the applicable value added tax or local taxes and charges have increased, or by the amount of the newly introduced local taxes and charges.
3. The Hotel may make its consent to a reduction, requested by the Guest after conclusion of the Contract, in the number of rooms booked, in the Hotel’s services or in the length of the Guest’s stay conditional upon an increase in the price for the rooms and/or for the other services of the Hotel.
4. Invoices of the Hotel are due for payment without deduction immediately upon receipt. The Hotel may demand immediate payment of due claims from the Guest at any time. The Guest shall be in default at the latest if payment is not made within 30 days of the due date and receipt of an invoice; with regard to a Guest who is a consumer, this applies only if these consequences have been specifically pointed out in the invoice.
   For each reminder after default has occurred, the Hotel may charge a reminder fee of € 5.00.
5. The Hotel is entitled to demand from the Guest, upon conclusion of the Contract, a reasonable advance payment or security in the form of a credit card guarantee, a deposit or similar. The amount of the advance payment and the payment dates may be agreed in the Contract in text form.
6. In justified cases, e.g. payment arrears of the Guest or an extension of the scope of the Contract, the Hotel is entitled, even after conclusion of the Contract and until the beginning of the stay, to demand an advance payment or security within the meaning of para. 5 above, or an increase of the advance payment or security agreed in the Contract up to the full agreed remuneration.
7. The Hotel is further entitled to demand from the Guest, at the beginning of and during the stay, a reasonable advance payment or security within the meaning of para. 5 above for existing and future claims arising from the Contract, unless such has already been provided in accordance with para. 5 and/or para. 6 above.
8. If the Guest has provided a credit card as security within the meaning of para. 5 above, the Hotel shall be entitled to charge to this credit card any claims arising from the Contract that are only identified after departure, in particular for services used but not yet invoiced and for claims pursuant to Section II para. 4. The Hotel shall notify the Guest of the amount and the reason in text form in advance. The card shall be charged no earlier than seven days after receipt of this notification.
9. The Guest may only set off an undisputed claim or a claim that has been finally established by a court against a claim of the Hotel.

IV. Rescission by the Guest, Cancellation

1. The Hotel grants the Guest the right to rescind the Contract at any time. The following provisions apply:
   1. In the event of rescission of the booking by the Guest, the Hotel is entitled to reasonable compensation.
   2. The Hotel may choose to claim damages from the Guest in the form of a flat-rate compensation instead of a specifically calculated compensation. The flat-rate compensation amounts to 90% of the contractually agreed price for overnight stays with or without breakfast, 70% of the contractually agreed price for overnight stays with half board and 60% of the contractually agreed price for overnight stays with full board arrangements. The Guest is free to prove that the Hotel has incurred no damage or that the damage incurred by the Hotel is lower than the flat-rate compensation claimed.
   3. If the Hotel calculates the compensation specifically, the compensation shall not exceed the contractually agreed price for the services to be rendered by the Hotel, less the value of the expenses saved by the Hotel and of what the Hotel acquires through other use of the hotel services.
2. The above provisions on compensation apply accordingly if the Guest does not use the booked room or the booked services without informing the Hotel in good time.
3. If the Hotel has granted the Guest an option in the Contract to rescind the Contract within a certain period without further legal consequences, the Hotel is not entitled to compensation. The timeliness of the declaration of rescission is determined by its receipt by the Hotel. The Guest must declare the rescission in text form.

V. Rescission by the Hotel

1. If the Guest has been granted a right of rescission free of charge in accordance with Section IV para. 3, the Hotel is likewise entitled to rescind the Contract within the agreed period if there are enquiries from other guests for the booked rooms and the Guest, upon enquiry by the Hotel, does not waive the right of rescission free of charge pursuant to Section IV para. 3.
2. If an advance payment or security agreed or demanded above in accordance with Section III para. 5 and/or 6 is not made even after expiry of a grace period set by the Hotel, the Hotel is likewise entitled to rescind the Contract.
3. Furthermore, the Hotel is entitled to rescind the Contract, in particular if
   • force majeure or other circumstances for which the Hotel is not responsible make the performance of the Contract impossible;
   • rooms are booked under misleading or false statements of material facts, e.g. regarding the identity of the Guest or the purpose of the stay;
   • the Hotel has justified reason to believe that the use of the hotel services may jeopardise the smooth running of business, the security or the public reputation of the Hotel, without this being attributable to the Hotel’s sphere of control or organisation;
   • there is unauthorised subletting or re-letting in accordance with Section II para. 3;
   • a case pursuant to Section VI para. 3 applies;
   • the Hotel becomes aware of circumstances indicating that the Guest’s financial situation has deteriorated significantly after conclusion of the Contract, in particular if the Guest does not settle due claims of the Hotel or does not provide adequate security and the Hotel’s payment claims therefore appear to be at risk;
   • the Guest has filed an application for the opening of insolvency proceedings over his or her assets, has made a statement of assets pursuant to § 802c of the German Code of Civil Procedure (ZPO), has initiated out-of-court debt settlement proceedings or has suspended payments;
   • insolvency proceedings are opened over the Guest’s assets or the opening of such proceedings is rejected for lack of assets.
4. The Hotel shall inform the Guest without delay in text form of the exercise of the right of rescission.
5. In the aforementioned cases of rescission, the Guest shall have no claim to damages.

VI. Arrival and Departure

1. The Guest does not acquire any right to the provision of specific rooms unless the Hotel has confirmed the provision of specific rooms in text form.
2. Booked rooms are available to the Guest from 3:00 p.m. on the agreed day of arrival. The Guest has no right to earlier availability.
3. Booked rooms must be taken up by the Guest by 6:00 p.m. at the latest on the agreed day of arrival. Unless a later arrival time has been expressly agreed, the Hotel is entitled to allocate booked rooms to others after 6:00 p.m. without the Guest being able to derive any claims for compensation from this. In this respect, the Hotel is entitled to rescind the Contract.
4. On the agreed day of departure, the rooms must be vacated and made available to the Hotel by 12:00 noon at the latest. Thereafter, in addition to the damage incurred by the Hotel as a result, the Hotel may charge the day room rate for the additional use of the room until 6:00 p.m., and 100% of the full applicable room rate from 6:00 p.m. The Guest is free to prove to the Hotel that the Hotel has incurred no damage or substantially lower damage.

VII. Liability of the Hotel, Limitation

1. Should disruptions or defects in the Hotel’s services occur, the Hotel will endeavour to remedy them upon immediate complaint by the Guest. If the Guest culpably fails to notify the Hotel of a defect, no claim to a reduction of the contractually agreed remuneration shall arise.
2. The Hotel is liable in accordance with the statutory provisions for all damage resulting from injury to life, body or health, as well as in the event of a guarantee assumed by the Hotel and in the case of fraudulently concealed defects.
3. For all other damage not covered by Section VII para. 2 and caused by slightly negligent conduct of the Hotel, its legal representatives or its vicarious agents, the Hotel shall only be liable if such damage results from the breach of a contractually essential obligation. In these cases, liability is limited to the foreseeable damage typical for the Contract.
4. The above limitations of liability apply to all claims for damages irrespective of their legal basis, including claims in tort. The above limitations and exclusions of liability also apply to any claims for damages by a Guest against employees or vicarious agents of the Hotel. They do not apply in cases of liability for a defect after assumption of a guarantee for the quality of an item or a work, in the case of fraudulently concealed defects or in the case of personal injury.
5. The Hotel is liable to the Guest for items brought into the Hotel in accordance with the statutory provisions, i.e. up to one hundred times the accommodation price, but not exceeding € 3,500.00. For valuables (cash, jewellery, etc.), this liability is limited to € 800.00. The Hotel recommends making use of the possibility of storage in the room safe or the central hotel safe.
6. If the Guest is provided with a parking space in the hotel garage or in a hotel car park, even against payment, this does not constitute a safekeeping contract. The Hotel has no duty of supervision. In the event of loss of or damage to motor vehicles parked or manoeuvred on the hotel premises and their contents, the Hotel shall not be liable unless the Hotel, its legal representatives or its vicarious agents are responsible for intent or gross negligence. In this case, the damage must be reported to the Hotel at the latest when leaving the hotel premises.
7. Wake-up calls are carried out by the Hotel with the utmost care. Claims for damages, except for gross negligence or intent, are excluded.
8. Messages, mail and consignments of goods for guests are handled with care. The Hotel undertakes the delivery, storage and – on request and against payment – the forwarding of such items, and on request also of lost property. Claims for damages, except for gross negligence or intent, are excluded. The Hotel is entitled to hand over the aforementioned items to the local lost and found office after a storage period of no more than one month, charging a reasonable fee.
9. Claims for damages by the Guest become time-barred at the latest two years from the time at which the Guest became aware of the damage, or, irrespective of such knowledge, at the latest three years from the time of the damaging event. This does not apply to liability for damage resulting from injury to life, body or health, or to other damage based on an intentional or grossly negligent breach of duty by the Hotel, a legal representative or a vicarious agent of the Hotel.

VIII. Final Provisions

1. Amendments or supplements to the Contract, the acceptance of the application or these Terms and Conditions for hotel accommodation should be made in text form. Unilateral amendments or supplements by the Guest are invalid.
2. The place of performance and payment is the registered office of the Hotel.
3. If the Hotel’s contractual partner is a merchant or a legal entity under public law, the place of jurisdiction is the registered office of the Hotel or, at the Hotel’s option, Frankfurt am Main. If the Hotel’s contractual partner has no general place of jurisdiction in Germany, the place of jurisdiction is the registered office of the Hotel. However, the Hotel is entitled to bring actions and other legal proceedings at the Guest’s general place of jurisdiction. The Hotel is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
4. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
5. Should individual provisions of these Terms and Conditions for hotel accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions apply.

Last updated: October 2026